Satisfaction Guarantee

Thrushwood Farms Guarantee Policy

If you were unsatisfied with your purchase, we will replace your order or refund your money. Call Thrushwood Farms Quality Meats, Inc. and ask for customer service 309-343-5193 Monday through Friday 8 to 5 central standard time. We reserve the right to investigate claims.

Shipping

  • Orders will be shipped Ground UPS
  • Orders will usually be shipped the following Monday, Tuesday, or Wednesday after the order is placed. Orders will only be shipped on Thursday when the item can reach its destination on Friday.
  • Expedited orders will be upgraded at an additional charge.
  • Overnight orders will be upgraded to overnight.
  • We ship to the Continental United States.
  • We now utilize integrated UPS tools to show pricing.

Orders

Meat products that need refrigeration are frozen before shipping. They are shipped in a styrofoam cooler with either gel packs or dry ice.

We reserve the right to make substitutions if a product is unavailable. Substitutions will be made giving the customer an equal or greater value of a similar product.